Returns & Disputes

PUKI doesn't have a standard "send it back for any reason" returns policy — orders are protected through the dispute process instead, which applies specifically when an item doesn't arrive or is significantly not as described.

The short version

• Item never arrived — cancel before delivery is marked for a full, no-fee refund.
• Item significantly not as described — open a dispute within 7 days of delivery.
• Changed your mind, no fault with the item — not covered; this isn't a right-to-return scheme.

Full detail — what counts as "significantly not as described," the exact dispute steps, and what isn't covered — is on the Buyer Guarantee page.